In this month’s Insider’s insights, we talk with Robert Gauer; currently the Operations Director at the Waldorf Astoria in Shanghai, one of the cities top three luxury hotels.

Robert is originally from Brazil and is a Bachelor in Hospitality Management. He has 19 years experience in hospitality and aviation industries and has worked in prime properties from South America to the Indian Ocean and Asia, including the Conrad Maldives Rangali Island and now the Waldorf Astoria Shanghai on the Bund, both with a long list of accolades.

Luxury Insights China wanted to hear directly from Robert about some of his experiences and practical advice he would offer others when dealing with wealthy Chinese consumers. What follows are Robert’s own personal views and not those of his employer…

The full article content is available here.