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New regulations enhance luxury consumer confidence in e-commerce

On 15th March, a new consumer Law ‘The Protection of the Rights and Interests of Consumers’ formally took effect. According to clause 25, consumers have the right to return the products they have purchased (except for customized products) within seven days from receipt without needing to explain the reasons why. Officials have explained that the regulation also applies to the online luxury goods purchases, although the returned goods should be in good condition and the return shipping costs shall be borne by the consumer. ….

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