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Aug
2013

Industry opinion

The questions raised and challenges faced are applicable in China, but should also be considered by luxury retailers elsewhere in the world, because understanding that all Chinese consumers don’t think and act the same could be a way to differentiate your service, and win and retain their custom. Charles, Pisces and I considered what retailers outside of China could learn from those operating here.

Our first point of discussion was whether luxury service in China is bad, or just different? …

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